FAQ’s
Do You Deliver every image you shoot?
No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.
Does your studio provide videography services?
Yes. To see examples of our videography services, (click here).
Have you shot at my venue before?
We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!
My venue is very dark. How does your studio handle these situations and can I see samples?
We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures.
What do you mean by “touching up” the photos?
“Touching up” in our studio is the same as our signature (standard) post-production. See the question below for clarification.
What happens if we go over the contracted amount of time?
We understand that not everything goes as planned during a photo shoot/events. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.
Do you back up our images? How can we ensure that our images won’t be lost?
We have never lost an image from a photoshoot or events due to the following backup events: During the event, we shoot on two cards at the same time. This instantly creates a backup of every image in the camera. Afterward, we separate the primary cards from the backup cards, should anything happen to one set. We then back up the images to a local server set up in a RAID 1 configuration, as well as copy them to an offsite hard drive. At any given point before delivery of the images, there are two copies of the files in separate locations.
How many images do you deliver on the image download?
For a 3-hour photo shoot/events session we typically deliver 60-80 images. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.
ALBUMS, PRINTS, BOOKS QUESTIONS
How long does it take to get my prints?
Product creation times vary, however, print orders will generally be completed within 8 weeks after the product order is submitted.
Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.
How long does it take to get my album?
As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.
Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.
How many pages and images do we get in our wedding day album?
Our signature album contain 30 pages and 80+/- images. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions.
Can I add more pages and images to my album?
Each additional page can be added for additional cost and includes the design time/revisions.
Do you guys provide framing services as well?
Yes, for pricing contact us.
PAYMENT AND TAX QUESTIONS
How do I reserve you for my date?
All dates are reserved once we receive your signed contract and deposit.
If we cancel the Photo shoot/Events, will we receive our retainer fee back?
Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.
Why do you charge travel fees?
The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. Trips to New Jersey, for example, can take over an hour each way. This is time for which we have to compensate our team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.